Privacy Policy

Effective Date: January 2020

At Flipro, we take privacy issues seriously. By ensuring that you are aware of and understand the Flipro Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why do we collect personal information?

Flipro collects personal information to improve the manner by which we operate, offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personal information we collect from you to third parties, and we do not share your personal information except as set forth in this Privacy Policy.

What kind of personal information do we collect?

Flipro collects personal information in a variety of ways when you interact with Flipro, including when you register or create an account with Flipro; when you place an order at Flipro; when you use Flipro products or services; when you visit Flipro pages or pages of certain Flipro partners; when you enter promotions or sweepstakes; when you subscribe to a newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.

Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalization information) and personal interest information. On occasion, we may ask for additional information to enable us to provide with access to and use of certain information, materials and services. Flipro may combine information about you that we have the information we obtain from business partners or other companies.

What other kinds of information do we collect?

Flipro automatically receives and records information on our server logs from your browser, including your IP address, information about which pages you visit on Flipro, and information from Flipro cookies.

What are cookies and how do we use them?

Cookies are small data files that write to your hard drive for record keeping purposes when you visit a website. Cookies allow Flipro to measure traffic activity as well as to improve your user experience, for example by remembering your passwords and viewing preferences. Like other major websites, Flipro uses cookies to provide you with a tailored experience when visiting Flipro and using our major products. We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us. If you wish to disable cookie functionality, you may do so by changing the security settings on your browser. However, portions of Flipro may not function or function as efficiently, without them.

How do we protect your personal information?

Flipro safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. To make purchases from Flipro web site, you must use an SSL-enabled browser. Flipro uses industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

While Flipro takes precautions to ensure the security of your data, no one can completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information, for example by not sharing passwords or other registration data.

How do we use your personal information?

Flipro uses your personal information in the following ways:

  • Delivery and billing for our products and services, and to communicate with you concerning your account and customer service issues. This may include verifying authorisation of credit card usage before any purchase of content or services.

  • Improving our products and services by providing personalised content recommendations, language and location customisation, and/or personalised help and instructions.

  • To ask you to participate in surveys about products, services, news and events.

  • Offering you product upgrades, content, services and other training courses for you to purchase.

  • Providing provide you with content, services, instructions, and a more personalised experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide.

  • Providing you with news, free newsletters, updates, targeted advertising, promotions, and special offers.

  • To better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.

  • Providing anonymous reporting for internal and external partners.

  • Facilitating your participation in our online forums and helping to manage improper behaviour by individuals using the forums.

How and when we disclose your information we collect.

Flipro may share your personal information with trusted vendors and partners who work with Flipro. These partners are provided with your personal information to help Flipro communicate with you about offers from us and from our marketing partners. They are contractually required to keep this personal information secure and to only use it for the purposes for which it is provided. Flipro may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a provide a product or service to you. However, these companies are only permitted to use the personal information for these purposes.

Flipro may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with law or legal process or if requested by duly authorized public authorities; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Flipro; (d) protect and defend the rights or property of Flipro, or our affiliated companies, their employees and agents; (e) enforce our terms of use; (f) protect against fraud or other illegal activity or for risk management purposes; (g) permit us to pursue available remedies or limit the damages that we may sustain; (g) act in urgent circumstances to protect the personal safety of users of Flipro products or the public at large.

If Flipro should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then Flipro is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.

Flipro may share “cookie” and other anonymous data about traffic patterns or usage collected on Flipro with affiliated companies, its business partners or with third party advertisers or ad networks. Any data shared is anonymous and does not identify any user.

Flipro may also include third party advertising. These third parties’ websites and advertisers, or the Internet advertising companies that work on their behalf, may use technology such as web beacons and cookies to send (or “serve”) the advertisements that appear on our Site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, electronic images and other technologies to deliver advertisements, collect information about the effectiveness of their advertisements, and to collect anonymous information about your visits to Flipro, such as the number of times you have viewed an ad (but not your name, address, or other personal information). If you would like more information about this practice, as well as your choices about not having this information used for online behavioural advertising by these ad networks, click here: http://networkadvertising.org/consumer/opt_out.asp.

Flipro also contains links to other Websites and products. Flipro is not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection.

You may also, of course, file a complaint with the competent regulatory authorities.

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient.

The data processed before we receive your request may still be legally processed.

If you no longer wish to receive communications from Flipro, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at info@flipro.com.au

With respect to the Site’s use of cookies and other similar technologies, by adjusting settings on your browser, you may elect not to allow cookies to be places, and thus opt-out of certain features of the Site and the Site’s automatic collection of certain data about you.

You may also adjust your advertising preferences on various social media websites by adjusting your settings on the platform.

If you are accessing the Site from the European Economic Area, which includes the European Union, Iceland, Liechtenstein, and Norway, or you are a citizen of a member state of the European Economic Area, you have the following rights under the EU General Data Protection Regulation (GDPR).

  • Right to be informed about the collection and use of your personal data

  • Right to access your personal data

  • Right to have any inaccurate personal data corrected

  • Right to have your personal data erased

  • Right to restrict use of your personal data

  • Right to personal data portability

  • Right to object to the processing of your personal data

If you are from the European Economic Area and wish to exercise any of these rights under the GDPR, please email us at info@flipro.com.au or write to us at the address below with such request. We will use reasonable efforts to respond to any such requests without undue delay.

Notice concerning the party responsible for this website.

The party responsible for processing data on this website is:

FLIPRO

Email: info@flipro.com.au

We respect children’s privacy in particular. We do not target knowingly or intentionally collect personally identifiable information from children under the age of 13. By using the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under 13, you may not use the Site. If you become aware that your child has provided us with personal information without your consent, you are urged to email us at Email: info@flipro.com.au

If you would like to contact us for any reason regarding our privacy practices, please e-mail us at the following address:

Email: info@flipro.com.au

We may change this privacy policy at any time. If we make material changes to this privacy policy, we will prominently post that the policy has changed.